Shipping policy

SANDIDGE CION CINA
Thank you for shopping with SANDIDGE CION CINA. We offer a wide selection of premium luggage, travel bags, daily handbags and functional bag accessories for travel and daily use. We strive to provide reliable order processing, careful product inspection and secure packaging solutions to ensure all purchased bag items are delivered accurately, in flawless condition and within a reasonable shipping timeline.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Each luggage product undergoes strict quality checks covering fabric condition, stitching durability, hardware accessories and overall structural integrity before packaging. We ensure every item meets our quality standards before dispatching.
During large-scale promotions, seasonal sales surges and holiday shopping periods, increased order volume may extend standard processing schedules. We will send official email notifications to all customers immediately if any significant order delays occur, keeping customers fully informed of updated order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for your order are dynamically calculated based on package size, weight and shipping destination, and will be clearly displayed on the checkout page prior to payment submission for full cost transparency.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery times are estimated values and are not guaranteed delivery dates. Actual delivery progress may be affected by third-party carrier delays, customs clearance procedures, extreme weather changes, regional logistical restrictions and public holidays that are beyond our operational control.

3. Shipment Confirmation and Order Tracking

Once your luggage order is fully packaged, inspected and officially shipped from our warehouse, you will receive an automated shipment confirmation email that contains exclusive tracking codes and official carrier details for your parcel.
Tracking details typically become available within 24-48 hours after shipment. This brief delay is due to routine logistics system data synchronization, and real-time parcel transit information will be fully accessible once the synchronization process is completed.

4. Incorrect Address Disclaimer

Customers are solely responsible for confirming the accuracy and completeness of their shipping address, postal code and recipient contact information during checkout to avoid delivery failures or parcel returns.
SANDIDGE CION CINA shall not be held liable for misdelivered, undeliverable or returned parcels caused by incorrect or incomplete address information provided by customers. If a package is returned to our warehouse due to address errors, additional reshipping fees will apply for secondary delivery services, which shall be covered by the customer.

5. Lost or Damaged Packages

Lost Packages:
If your luggage parcel is verified lost or untraceable during transit, please contact our customer support team within 7 days of the expected delivery date with your valid order number. We will initiate a formal logistics investigation with the carrier to resolve the loss issue efficiently.
Damaged Items:
If your luggage or bag products arrive with structural damage, surface scratches, broken accessories or torn packaging upon delivery, please reach out to our support team within 48 hours after receiving your order. Kindly provide clear original photos of both the damaged products and full outer packaging for verification. Our professional team will review your case thoroughly and provide a targeted resolution as quickly as possible.

6. Luggage Care and Usage Notice

All luggage and bag products are designed for daily use, outdoor activities and travel scenarios. Customers should use, clean, maintain and store all products in strict accordance with the professional care instructions attached to each item. Proper daily maintenance can effectively extend the service life and preserve the appearance of luggage products.
SANDIDGE CION CINA assumes no responsibility for product deformation, damage, accessory failure or excessive wear caused by improper cleaning, overloading, rough handling, unauthorized modification or incorrect personal misuse of luggage items.

7. International Shipping and Customs Notice

For all international cross-border shipments, local customs authorities of the destination country may impose import duties, clearance taxes and other import-related administrative fees in accordance with local trade policies and regulations. All such additional charges are the sole responsibility of the customer and are not included in the original product price or standard shipping fees.

8. Contact Information

If you have any questions, concerns or inquiries regarding this Shipping Policy, order processing, logistics tracking and after-sales services, please feel free to contact us:
Company Name: SANDIDGE CION CINA
Phone number: +1 334-289-5779
Email: service@scctravelgear.shop
Physical address: 6221 Greenleigh Ave UNIT 377, Middle River, MD 21220, United States